STORE POLICY
CUSTOMER CARE
At Loxley Co., customer care is not an afterthought — it is part of who we are.
We understand that shopping online requires trust. That is why we are committed to being present, responsive and genuinely helpful at every step of your experience with us — from the moment you discover a piece you love to the moment it arrives at your door.
If you have a question about sizing, an order, a delivery or anything else, we are here.
No automated responses, no unnecessary delays. Just honest, straightforward support from a team that cares.
Get in touch 📧 contact@loxley-co.com
We aim to respond to all enquiries within 24 hours on business days.
We're not just here to sell. We're here to help.
PRIVACY & SAFETY
At Loxley Co., your privacy is not something we take lightly. We are committed to handling your personal information with the highest level of care, transparency and respect.
What We Collect When you place an order or create an account with us, we collect only the information necessary to process and deliver your purchase — including your name, email address, shipping address and payment details.
How We Use Your Information Your data is used solely to fulfil your orders, communicate with you about your purchases and improve your experience with Loxley Co. We do not sell, rent or share your personal information with third parties for marketing purposes.
Payment Security All transactions on our website are processed through secure, encrypted payment gateways. Your financial information is never stored on our servers.
Cookies Our website uses cookies to enhance your browsing experience and help us understand how our store is used. You may choose to disable cookies through your browser settings at any time.
Your Rights You have the right to access, update or request the deletion of your personal data at any time. To exercise any of these rights, please contact us at contact@loxley-cocom.
Updates to This Policy We may update this policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page.
Your trust means everything to us. We will always handle your information with the care it deserves.
WHOLESALE INQUIRIES
Thank you for your interest in carrying Loxley Co.
We are selective about the partnerships we build — because our brand is built on intention, and we believe the spaces where our pieces are sold should reflect that same standard.
If you represent a boutique, concept store or retail brand that aligns with our aesthetic and values, we would love to hear from you.
What We Look For in a Partner We collaborate with retailers who share our commitment to quality, elegance and a curated shopping experience. We are not looking for volume — we are looking for the right fit.
How to Get in Touch To enquire about wholesale opportunities, please reach out to us directly at:
Please include a brief introduction to your store, your location and why you believe Loxley Co. would be a strong fit for your customers. We review all enquiries carefully and will respond within 3–5 business days.
The right partnerships are built on shared values — not just shared margins.