SHIPPING & RETURNS
SHIPPING POLICY
At Loxley Co., we want your order to reach you as smoothly and swiftly as possible.
Where We Ship We currently ship to the United Kingdom and across Europe. Wherever you are, we are committed to delivering your order with care.
Delivery Times All orders are processed within 1–2 business days. Once dispatched, you can expect your delivery within 5–7 business days, depending on your location.
Please note that delivery times may vary slightly during busy periods or public holidays.
Free Shipping We offer free shipping on all orders — no minimum spend, no exceptions. Because great style shouldn't come with hidden costs.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking information so you can follow your parcel every step of the way.
Questions? If you have any questions about your order or delivery, please don't hesitate to get in touch with us at contact@loxley-co.com. We're always happy to help.
Your order. Our responsibility.
RETURN & EXCHANGE POLICY
We want you to love every piece you receive from Loxley Co. If something isn't quite right, we're here to make it easy.
Returns If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order. To be eligible for a return, items must be unworn, unwashed and in their original condition with all tags attached.
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method.
Exchanges If you would like to exchange an item for a different size or style, please contact us within 30 days of receiving your order. We will do our best to accommodate your request based on current stock availability.
Return Shipping Please note that return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as Loxley Co. cannot be held responsible for parcels lost in transit.
How to Start a Return or Exchange Simply reach out to us at storeloxley.co@gmail.com with your order number and reason for return or exchange. Our team will guide you through the process.
Your satisfaction is our priority.